Privacy Policy

1. Who We Are

Conservio is a travel technology platform that enables users to discover and book nature-based stays, including lodges, cabins, and other unique outdoor accommodations.

2. Information We Collect

a. Information You Provide

• Account information: Name, email address, password, phone number.
• Booking information: Dates, accommodation preferences, guest details.
• Payment information: Payment data processed securely via third-party providers.
• Communication: Messages sent to hosts, customer support inquiries, reviews.

b. Automatically Collected Information

• Device information: IP address, browser type, operating system.
• Usage data: Pages viewed, clickstream, referring URLs.
• Cookies and similar technologies: For functionality, analytics, and marketing (see Section 7).

c. Third-Party Data

We may receive information from third-party providers such as social media platforms, payment gateways, or analytics tools.

3. How We Use Your Information

We use your information to:

• Provide and manage bookings and customer support.
• Personalize your experience and improve our platform.
• Send transactional emails and respond to inquiries.
• Send promotional content (if you’ve opted in).
• Analyze usage trends and monitor service performance.
• Ensure compliance with legal obligations.

4. Legal Basis for Processing (GDPR)

If you are in the EU or UK, we process your data under the following legal bases:

• Performance of a contract (e.g., booking an accommodation)
• Consent (e.g., receiving marketing emails)
• Legal obligation
• Legitimate interests (e.g., fraud prevention, platform analytics)

5. Sharing Your Information

We only share your data when necessary:

• With hosts or accommodation providers to fulfill your booking.
• With third-party service providers (e.g., payment processors, customer support tools, email delivery platforms).
• With analytics and marketing platforms (in aggregated or anonymized form where possible).
• If required by law enforcement or to protect our legal rights.

We never sell your personal data.

6. International Data Transfers

Your data may be processed in countries outside your residence, including those with different data protection laws. We ensure appropriate safeguards are in place, such as Standard Contractual Clauses under GDPR.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Enable core site functionality
• Analyze user behavior
• Deliver personalized content and ads

You can control cookie settings through your browser.

8. Your Rights and Choices

Depending on your jurisdiction, you have rights to:

• Access the personal data we hold about you
• Correct or update inaccurate data
• Request deletion of your data
• Object to or restrict certain processing
• Withdraw consent at any time
• Lodge a complaint with your data protection authority

To exercise your rights, email us at bookings@conservio.com.

9. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal requirements.

10. Data Security

We implement industry-standard measures to protect your data, including encryption, access controls, and secure data storage. However, no system is 100% secure.

11. Children’s Privacy

Our services are not directed at children under 16. We do not knowingly collect personal data from minors. If we become aware, we will delete such information.

12. Changes to This Privacy Policy

We may update this policy from time to time. When we do, we will revise the “Last Updated” date and notify users as required by law.