* Cardholder & ID/Passport must be present at check-in. * Credit card used for the online payment must be present at check-in. * We reserve the right to not refund bank costs upon cancellation for credit card bookings, as the bank does not credit initial deduction costs. Booking policy: * All bookings must be paid in full within 24 hours of being made. If payment has not been received, the booking will be cancelled automatically. * The total amount is needed to confirm your booking. * Bookings are only confirmed once you have received a confirmation email. * No-show guests forfeit the total booking fee. * Guests that leave early due to any circumstance will not be refunded. * All additional services, such as tours and special requests, are non-refundable. * Bookings can only be moved fourteen days before the arrival date. * When a booking gets moved, a 10% administration fee will be charged. * No credit will be given for bookings that have been transferred. * Cancellation of a booking is accepted thirty days before arrival. * 50% of the booking fee will be refunded upon booking cancellation. * No refunds will be made if the booking occurs through an online service like Booking.com. * Cancellations must be made via email, and the email address must correspond with the one from which the booking was made. Check-in and out time: * Villa Mtati's check-in time is between 14h00 and 17h00. * No check-ins before 14h00 are allowed. * Check-out time is strictly at or before 10h00 on the day of departure. * Guests must arrive before 17h00 to receive the villa keys from the host. At least three hours before checking in, guests should inform the Villa Mtati concierge of their estimated arrival time. * Villa Mtati will not be held responsible for any inconveniences or difficulties guests experience due to road instruction. General: * Babies younger than three years are allowed at the villa under the supervision of their parents, free of charge. * No pets are permitted at Villa Mtati. * Guests are not allowed to feed monkeys that live in the forest around the villa. * Only authorised persons or visitors are allowed on the premises with prior consent by the villa concierge. * No smoking is allowed inside the villa; an ashtray should be used when smoking on the patios. * Guests are expected to be sensitive so as not to cause fire hazards. * Misuse of alcohol is prohibited. * Guests must keep the area around the villa clean and free from litter. * Villa Mtati reserves the right to ask guests to leave if they behave disruptively or violate the rules. * Any damage caused by guests to property and premises due to bad behaviour, carelessness, or lost keys will be for the guest's account. * All vehicles are parked on the villa premises at their own risk in the designated parking areas. Indemnity: * By receiving the villa keys, guests confirm that they have read the Villa Mtati Terms and Conditions, and all guests agree to the Liability Policy. * Parents or legal guardians of children attending the villa take full responsibility for minors regarding the risks and liabilities set out in this policy. * All guests visit Villa Mtati, use the facilities, and participate in activities at their own risk. * The villa, its owners, employees, facilitators, co-workers, directors, or agents shall not be responsible for any liabilities, damages, claims, injury, or death of any person or the loss, destruction, or damage to any property upon the premises, whether arising from fire, theft or any cause and by whomsoever caused or arising from the negligence (gross or otherwise) or wrongful act of any person in the management and employment of the establishment. * Guests confirm that they understand the risks involved in using the facilities and activities such as walking, hiking, swimming, using the sauna, using boats or canoes, or partaking in other activities. * The villa and its team take no responsibility for people falling, slipping on wet floors, drowning, car or boat accidents, getting bitten by snakes or insects, food poisoning, reaction to ingredients, sunburn, or any other injury in and around the villa. * Villa Mtati facilitates activities and tours, and employees involved are not necessarily trained or registered as tour guides, as defined by the SA Tourism Act No. 72 of 1993. * They are only accompanying guests to provide support and comfort. They or the establishment will not be held liable or responsible for any injury or loss incurred by a guest in any way while doing the activity or tour. South African law applies to this Risk and Liability Policy. Privacy Policy: * Villa Mtati complies with the Protection of Personal Information Act (POPI Act) to protect your personal information disclosed to us for booking and operational purposes. The names, contact details, and personal details of villa guests will not be shared with third parties or used for any purpose other than contact or relationship building. The villa will not be held liable for unauthorised parties that obtain our personal information due to criminal acts, such as hacking our online booking system. The villa will continuously review its security and risk management controls and related processes to ensure that guests' personal information remains secure. * The Villa Mtati Terms and Conditions are subject to change and can be changed anytime without prior notice.

No

No pets allowed

14:00 - 10:00