DIY meals are available for order at an additional cost. All meals are prepared and frozen to keep all the goodness and quality. Pre-ordering is preferred. These meals can be cooked on the gas top, or weber. Some of the meal options only require reheating and this can be done in the microwave. Menu available upon request.

Suites are not serviced daily. Guests staying over a 3 day period will have their linen and towels refreshed on the 3rd day. Maintenance staff will collect rubbish between 10am and 12pm daily, the weber braai will also be cleaned by the staff if needed. Should you require daily servicing, please enquire at reception upon arrival.

There is no restaurant but there is an onsite bush bar “De’ Adder Padda” fully licensed to serve a variety of local beverages. Open from 12pm to 9pm. (or later if requested).

While guests will have phone coverage at all the Treetop Suites, Wi-Fi is only available at reception.

Reservation Policy A 24-hour grace period is permitted after reservation. Thereafter a 50% deposit is required to confirm the reservation. The balance is due 14 days prior to arrival. Deposit payments not received within 24 hours of booking will be automatically cancelled without further notice. A reminder email will be sent 15 days prior to arrival for guests that request an EFT payment option. Guest’s that have provided their credit card details will have the balance due automatically deducted from the card provided. Notification will be sent should the payment not be successful. Should the balance due not be received 14 days prior to arrival, the deposit is forfeited and the booking cancelled without further notice. Refund Policy 25% of deposit is forfeited if cancelling 999-31 days prior to arrival. 100% of deposit is forfeited if cancelling 30-14 days prior to arrival. 100% of total is forfeited if cancelling 13 days prior to arrival. 100% of total is forfeited if no-show or early departure Date Changes Only one (1) date change is permitted provided the booking has been paid in full and the request is received in writing no less than 14 days prior to arrival. Should you wish to defer a reservation to a future travel date after confirmation, we will use your payments as a credit for that reservation, should the dates of the amended booking fall within a higher rate period, you will be responsible for the difference between seasonal rates. Check-in time: 14:00 pm – 18:00 pm (Late check in’s will be charged at R150.00 per hour after 18:00 pm) Check out time: 10:00 am (Late check out’s will be charged at R150.00 per hour after 10:00 am) Failure to cancel your reservation within 24hours indicates that you have read, understood and accepted the terms and conditions. You have made a booking at a Eco-lodge, we are situated in the forest and are surrounded by nature we will not refund guests because they were unaware of this.

Yes

Yes, cost and booking required

14:00 - 10:00